Customer Care Jobs Jobs at Speed Capital 2016

Posted by | May 3, 2016 | careers

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Job Description

Customer Care Officer Job at Speed Capital, Kenya

Customer Care Officer – Through teamwork will effectively handle customers and guests’ reception & office administration in order to ensure all queries are well handled and customer satisfaction met while ensuring maximum support to the branch teams.

Customer Care Officer Job Key Duties

  • Understanding the company’s products and be able to articulate correct information to customers.
  • Attracts potential customers by answering to product and service questions; suggesting information about other products and services.
  • Use telephone to reach out to customers.
  • Answer questions about products features.
  • Escalate all customer complaints and problems to relevant department.
  • Inform customer of deals and promotions.
  • Work with Customer Service Manager to ensure high quality service is being delivered.
  • Compile branch level reports on overall customer satisfaction.
  • Ensure cleanliness is maintained in the branch and tea served for the branch staff.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Coordinates proper correspondences and operational support for branch staff with head office.
  • Other duties as may be assigned by management from time to time.

Minimum qualification and experience for Customer Care Officer Job

  • Diploma/Certificate in business/credit management/marketing/customer service/sales or related field.
  • Lending and relationship management experience in the microfinance industry.
  • At least two (2) years’ experience in office administration or customer service.
  • Clear accent with good command of English & Kiswahili
  • Energetic with a passion for customer service
  • Ability to work under pressure with little supervision
  • Good Communication and interpersonal skills
  • Knowledge of customer service and practices

 

How to Apply

  • If you meet the above requirements, please apply in confidence to [email protected] indicating your current and expected remuneration. Deadline for application is 8th May, 2016.