6 Jan 2017

Al-Yusra Restaurant Team Leader / Floor Supervisor Job 2017

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Job Title: Team Leader / Floor Supervisor
Direct Report: Stewards, Waiters / Waitresses
 
Location / Unit: City Centre Branch
 

Reports to: Service Officer

Job Purpose: To oversee the smooth running of the Restaurant, and all other Food and Beverage outlets.

They will also be in-charge of the daily operations of the Waiters / Waitresses and Stewards, while maintaining the set standards for guests’ satisfaction, quality assurance and asset protection

Main Responsibilities

  • In charge of all junior staff working within his/her section including Waiters, Waitresses and Stewards.
  • Training of waiters in the use of computerized point of sale system, food and menu knowledge and top class service techniques.
  • Tasking staff working under him /her by coming up with the outlets opening and closing duties and distributing each among staff.
  • Recommends staffing requirements in the restaurant.
  • Ensures the restaurant is clean at all times including all the windows, wall hangings and drinks cabinets.
  • Inspects the food before it goes to the guest and ensures it is of the right quality and quantity.
  • Arranges and holds briefings on a daily basis before service.
  • Ensures the safety and proper use of all the equipment within the restaurant including Television sets, fridges, computers and all other electronics.
  • Ensure all plants are watered and are in good conditions.
  • Check service staff uniforms and general grooming and ensure all uniform requirements are met.
  • Check table symmetry, tilting and alignment in all stations.
  • Reports any repairs to the management for necessary action.
  • Ensure the utmost cleanliness of the restrooms, and fill in the hourly washroom checklists after inspection.
  • Update the timetable and daily shift allocations.
  • Handle all customer complaints using the 4 step procedure.
  • Report all kinds of disciplinary issues .i.e. lateness, absconding, theft, insubordination and any other gross misconduct
Key Performance Indicators of this Position
  • Constantly monitor performance of all staff working under his/her section including Waiters, Waitresses and Stewards.
  • Trained waiters in the use of computerized point of sale system, food and menu knowledge and top class service techniques.
  • Daily allocation of tasks to junior staff by coming up with the outlets opening and closing duties and distributing each among staff.
  • Accurate and up to date record of the restaurant inventory including chairs, tables, cutlery, crockery and crystals.
  • Forecast and develop quarterly staffing plan for the restaurant.
  • Monitor daily cleaning of the restaurant including all the windows, wall hangings and drinks cabinet.
  • Inspects the food before it goes to the guest and ensures it is of the right quality and quantity.
  • Arranges and holds briefings on a daily basis before service.
  • Safety and proper use of all the equipment within the restaurant including Television sets, fridges, computers and all other electronics.
  • Safe custody for all restaurant keys and the restaurant safety.
  • Take necessary action on reported repair and maintenances needs within 24 hours.
Job / Functional Skills
  • Ability to work efficiently under pressure
  • Analytical skills and attention to details
  • Leadership and integrity
  • Good communication skills
  • Interpersonal skills and team spirit
  • Supervisory and people management skills
  • Conflict resolution skills
  • Passion for customer service and staff motivation
  • Good computer skills
Academic Qualifications & Experience
  • Diploma/Degree in Food and Beverage service and sales or Service Advanced from a recognized institution
  • Two years’ work experience on supervisory level in a restaurant set up

How to Apply






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