20 Dec 2016

Customer Care Officer / Telesales Jobs at Wanda Organic Ltd 2016

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Customer Care Officer / Telesales Jobs at Wanda Organic Ltd

Reports To: Customer Care Supervisor
Function: Commercial Services

Company Background

Wanda Organic Ltd helps farmers in Sub-Saharan Africa improve food security and economic growth by contributing to soil fertility using organic fertilizers. In 2011 Wanda was established to address these challenges and deliver along the triple bottom line – profit, people and planet.

Having completed its technology research and licensing phase, proof of concept stage and first half of its pilot phase, the company has split into two strategic units – Wanda Organic to produce effective soil and plant health solutions and Wanda Mobile to distribute the solutions and service the end user.

In efforts to build capacity and prepare for the scale-up phase Wanda is recruiting for the following position:

Responsible for

Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

Customer Care Officer / Telesales Job Key Tasks

  • Sales – Promote all products and services to increase the average spend per customers.
  • Good Agriculture Practices Promotion (GAP) – follow up with farmers to build their agronomic capacity.
  • Customer Retention – Ensure that new customers return for additional purchases by following up and ensuring customers satisfaction.
  • Customer Complaints Management – Document and champion resolution of any customer complaints.
  • Enquiries Management – Answer any questions the farmers have.
  • Marketing Support – Support marketing campaigns and research.

Key Performance Measures

  • Monthly sales targets
  • Customer engagement
  • Adherence to processes and policies.
  • Teamwork (peer to peer assessment)

Knowledge, Experience and Qualifications Required for the Customer Care Officer / Telesales Job

  • Diploma in business administration, Communication, Public Relations, or Marketing
  • Minimum of 2 years customer service experience in a sales driven customer service organization
  • Experience in sales and marketing is a MUST.
  • Able to speak one of the local languages fluently: Kikuyu, Kamba, Luo, Kimeru, Luhya, Kalenjin, and Kiswahili

Personal skills and attributes required

  • Customer Oriented
  • Excellent Communication Skills
  • Conflict Resolution
  • Problem Solving


How to Apply

  • Applications should be addressed to the following and sent to [email protected]
  • Wanda Organic Ltd P.O. Box 51323 – 00100 Tel: +254 (0) 203673844 Fax: +254 (0) 203673231 Nairobi, Kenya

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