18 Dec 2016

Customer Service Assistant Job in Kenya 2016

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Key Responsibilities
  • Gather customer’s information and determine the issue by evaluating and analyzing the problem
  • Offer information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
Qualifications & Skills Required
  • A Diploma or Degree in an IT Related Course, Business Administration, Sales or any other arts based course.
  • The ability to think logically
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Analytical and Problem solving skills
  • A strong customer focus
  • The ability to prioritize your workload
  • Good accurate records keeping
  • Attention to detail
Personal Attributes
  • Exemplary Attendance and Punctuality
  • Self confident
  • Team player
  • Willingness to try and learn new things
  • Pleasant/people personality


How to Apply

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