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19 Sep 2013

Fairmont Hotels & Resorts Job Vacancy in Kenya : Host / Hostess


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As a Host/Hostess with Fairmont The Norfolk, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview:  Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Summary of Responsibilities:
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:             
  • Consistently offer a professional, friendly greeting and engaging service
  • Understand the Server’s tasks in the outlet
  • Understand shift end reports in the outlet and the POS system
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Have knowledge of all menu items, garnishes, contents and preparation methods
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned


  • Previous service experience an asset
  • Previous Point of Sale System experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):        

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