12 Jan 2017

Fairmont Job Vacancy : Royal Service Supervisor

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Royal Service SupervisorAre you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Summary of Responsibilities: Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
  • Ensure all colleagues are up to date with “Royal Service” software system
  • Train all Royal Service colleagues
  • To have a complete knowledge of the hotel’s emergency procedures
  • Handle Guest concerns and react quickly, logging and notifying proper areas
  • Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
  • Attend regularly scheduled departmental meeting
  • Schedule colleagues in accordance with the departmental budget
  • Balance operational and Colleague needs
  • Follow all safety policies
  • Other duties as assigned
Employee Status

Qualifications:

  • Previous leadership experience in guest relations preferred
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be a Kenyan Citizen

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!




How to Apply

Submit your CV and Application online : Click Here




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