Job Summary:

This role is responsible for the achievement of the set sales targets to ensure the profitability of the branch.

Key Responsibilities:

• Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision-making;
• Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
• Prepare quotations in a timely manner in line with the CFAO Motors Kenya guidelines to assist close sales in a timely manner;
• Create sales orders in the system to facilitate timely invoicing
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
• Consistently update customers on sales order progress, respond and resolve customer queries on time to ensure customer satisfaction and retention;
• Advise clients on finance packages available through partner financial institutions (Tsusho Capital and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimize customer complaints and enhance the closing of sales deals;
• Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer on time for enhanced customer satisfaction and retention;
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the CFAO Motors Kenya brands;
• Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
• Support in the unit ordering process to ensure optimal stock holding always;
• Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
• Assist customers in filing government tax documentation e.g. itax in order to prepare advance tax documents.

Requirements

• Degree in sales and marketing or other relevant field
• 3 years’ working experience in sales in the automotive industry
• Proficient in Microsoft Office applications/computer literacy
• Driving Skills
• Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
• Knowledge in professional standards
• Excellent Customer Service skills
• Excellent interpersonal skills
• Pleasant and outgoing personality
• Strong negotiating and influencing skills
• Excellent presentation skills and communication skills (written and spoken)
• A team player with a go-getter attitude
• Ability to work under pressure and meet sales targets
• Organizational skills