Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services.

Role Objective

Our client in hospitality is seeking to hire a customer centric individual who will propel the image of the company while ultimately enhancing customer experience.

Core Duties and Responsibilities

• Welcome visitors and direct them appropriately to respective departments.
• Handle high volume calls and forwarding phone calls as appropriate.
• In charge of email correspondence and other social media correspondences as required.
• Maintain a clean, positive, neat and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Solving client complaints and other related concerns.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Any other duties assigned.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, or elated field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Flexibility.
• Excellent Good communication skills (written and verbal).
• Phone etiquette skills.
• Ability to multitask and prioritize tasks in a fast paced environment
• Strong organizational skills
• Customer centric skills.