Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and development, incentive programs, talent acquisition and retention.

Summary

• The Account Director is responsible for the day-to-day management of the key account(s) to ensure that agreed deadlines and deliverables are met on time and within budget. The individual will lead day-to-day client engagements and also assist in closing new business opportunities across existing and new clients.
• This role is for an entrepreneurial individual who seeks to work towards building and managing a portfolio of clients. You must be a strong strategic thinker with a “can-do attitude” , a passion for communications and leading teams to deliver great work.

Key Duties and Responsibilities:

Client Service:

• Serve as the primary point of contact for all day-to-day client queries and support.
• Oversee all client deliverables, ensuring timely delivery and exceptional quality.

Stakeholder Management:

• Build and maintain strong relationships with internal and external stakeholders.
• Collaborate with various teams to facilitate effective communication and support.

Creative Collaboration:

• Partner with the creative team to deliver strategically sound, consumer/stakeholder-relevant, and award-winning work.

Business Acumen:

• Support revenue and account profitability in line with projections.
• Manage client contracts and compile monthly activity reports.
• Identify and capitalize on incremental business opportunities within existing accounts.

Consulting & Strategy:

• Support the Unit’s Business Leader in providing strategic, crisis, and senior-level communications counsel.
• Contribute to organic growth and new business opportunities.
• Review and approve key client deliverables for quality assurance.

People Management:

• Supervise internal business teams to ensure timely delivery of deliverables.
• Delegate tasks effectively and mentor junior team members to foster growth.
• Train support team members on industry and client-specific information.

External Engagement:

• Participate in industry awards submissions and external presentations/seminars.
• Collaborate with the Unit’s Business Leader in raising the profile of the business.

Required Specifications

• At least 7 years of industry or agency experience
• Ability to draft high-client business briefs and reports
• Experience in project management – developing, managing, tracking, resourcing, budgeting & measurement
• Proven experience in client service or a similar leadership role.
• Strong knowledge of industry trends and specific insights.
• Ability to manage multiple accounts independently.
• Proven ability to mentor and develop junior team members.
• Strategic thinking and problem-solving abilities.
• Minimum – University degree from a recognized university. MBA and CIM Diploma is also desired