Purpose for the Job

Manage key client accounts and ensure customer delight by utilizing Minet’s expertise and resources.

Duties and Responsibilities

Operational Excellence

• Ensure use of processes and procedures to ensure satisfactory delivery of service to customers.
• Ensure optimal use of digital tools where applicable.
• Provide professional advice to clients by ensuring that they are fully aware of the ramifications of any relevant provisions of the Insurance Act and/or Industry developments.
• Attend client’s renewal meetings and placing insurance covers in accordance with client’s requirements.
• Regular review of underwriter performance through a practical scorecard.
• Peruse and confirm that policy documents and endorsements issued by underwriters conform to the cover issued.
• Ensure compliance with ISO and other company policies especially those pertaining to quality control.
• Prepare and negotiate quotations for accounts on Tender.
• Carry out insurance portfolio GAP analysis to identify organic growth opportunities.
• Participate in market negotiations & risk placement.
• Ensure timely premium settlement, receipting and allocation of premiums for the accounts within your management.
• Study, internalize and advise both the business and the clients on the trends in the economic sectors allocated to you.
• Ensure SLA’s and annual service plans for your clients are in place and adhered to.
• Train clients on products and emerging risks.

Key Result Areas

• Quality client service.
• 100% Business Retention.
• Meeting renewals and organic growth budget.
• Debt Management.

Key Competencies

Knowledge And Skills Required

• 3 years working experience in general insurance.
• Organizational and analytical skills
• Interpersonal and communication skills
• Persuasion skills.
• Flexibility and adaptability skills
• Data Analysis skills
• Proficiency in Microsoft Excel
• Proficiency in Microsoft Power point

Professional and Academic Qualifications

• Bachelor’s degree in business.
• Diploma in Insurance ACII or AIIK