CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Job Summary:

The Account Manager will be responsible for managing client relationships, ensuring high levels of service delivery, and maintaining client satisfaction. The role requires efficient communication, prompt response to client concerns, and adherence to established protocols to guarantee smooth operations. The ideal candidate should have 3-5 years of experience in a similar role.

Key Responsibilities:

• Client Relationship Management: Maintain strong relationships with clients, ensuring their needs are met and their expectations are exceeded.
• Service Efficiency: Deliver the highest level of service to clients, ensuring no lapses in the quality or timeliness of services provided.
• Effective Communication: Communicate proactively and effectively with clients, addressing inquiries, concerns, and feedback promptly and professionally.
• Issue Resolution: Act as the first point of contact for client issues, providing timely and effective resolutions to maintain client satisfaction.
• Operational Adherence: Follow established protocols and procedures to ensure seamless operations and consistency in service delivery.
• Account Planning: Develop and implement account plans to drive client retention, growth, and satisfaction.
• Performance Monitoring: Monitor service delivery against client expectations and take corrective actions where necessary to improve service levels.
• Reporting: Prepare and present regular reports on account performance, client feedback, and service improvement initiatives.
• Collaboration: Work closely with internal teams to coordinate service delivery and ensure that client requirements are fully understood and met.
• Continuous Improvement: Identify opportunities to improve processes and enhance the overall client experience.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in account management, client services, or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proven ability to manage multiple accounts simultaneously with high efficiency.
• Knowledge of account management principles, client relationship strategies, and service delivery best practices.
• Proficient in Microsoft Office Suite and CRM software.
• High level of professionalism, integrity, and accountability