POSITION OVERVIEW

The Account Manager is responsible for the effective management of all client projects and the smooth week-by week running of the account. This position proactively and positively manages the relationship between the Client and Agency team.

Knowledge Areas: 

• Client Services
• Content development
• Commercial Management
• Project management
• Talent Management and Relationship Building

ACCOUNTABILITY 

KEY RESULTS AREAS AND ACCOUNTABILITY: 

Client Management 

• Understands and articulates client strategy, can steer this with insight when require
• Define client challenges, lead and participate in brainstorming sessions, and evaluate creative ideas from clients  and staff
• Respond appropriately and immediately to client requests and concerns, and keeping clients informed of the status  of projects
• Clear partner and advisor to day to day implementation of client activities
• Support development and execution of effective strategic marketing plans across business functions

Talent Management and Relationship building 

• Mature calm leader of internal cross-functional teams – inspires teams to strive for superior client results
• Creates actionable development plans accompanied by effective ongoing dialogue with team members and  delegate effectively
• Responsible for effective team communication, both written and verbal, ensuring all team members and clients  receive contact reports, briefs, market information, timing schedules, minutes etc.
• Develop team through coaching and mentoring
• Motivate other members of the project team during difficult times, absorbing their anxieties and keep the project  moving forward

Commercial Management 

• Responsible for budget control for projects
• Ensures that all work in progress can be reconciled and billed
• Ensures that all invoices are issued quickly and correctly and that reconciliation meetings are held with suppliers  as appropriate
• Ensures work is produced on time and within budget

REQUIREMENTS

REQUIRED EXPERIENCE 

• Degree in communication/Marketing or any other related field
• 3-4 years’ experience in agency/marketing/communication background
• Outstanding writing and verbal communication skills, and a passion for building and maintaining client and vendor  relationships
• The ability to lead multi-functional teams towards strategy execution
• Full awareness of agency processes and techniques
• Experience of working across several projects simultaneously, juggling the day to day work and still produce quality  work under tight deadlines
• Experience in managing teams
• Excellent knowledge of Microsoft office, Word, Excel, PPT

REQUIRED ATTRIBUTES 

• Confident and assertive attitude to promote the agency’s ideas and benefits
• The ability to achieve results through teams and dependable
• Ability to judge priorities across several pieces of business and varied levels of activity
• Confident and mature outlook
• analytical skills, creative disposition and have a genuine interest in consumers and brands
• Aware of relevant trends and develop ideas
• Understands the business arena and the challenges faced by clients
• Solid judgment with high standards of accuracy, responsiveness, integrity and discretion
• A keen attention to detail and budgetary restraints