We are seeking a dynamic and experienced Account Manager to join our team. The ideal candidate will have a strong background in communications, excellent written and verbal skills in both English and Kiswahili, and a proven ability to manage all-around integrated campaigns across sectors such as mobile money, fintech, and associated industries.

KEY RESPONSIBILITIES

• Manage day-to-day client relationships, ensuring effective and professional communication.
• Develop and execute all-rounded integrated communication campaigns across PR, digital, brand communications, internal communications, media relations, and production.
• Draft, edit, and review client content, including press releases, speeches, talking points, internal newsletters, and digital content, in both English and Kiswahili.
• Provide strategic advice to clients on brand positioning, internal engagement, crisis communications, and media outreach.
• Coordinate production schedules and ensure the delivery of high-quality video content and other creative assets.
• Develop and maintain strong media relations, securing coverage and managing journalist interactions.
• Work closely with creative, digital, media buying, and production teams to ensure seamless delivery of multi-channel campaigns.
• Monitor, evaluate, and report on campaign performance and media coverage, providing insights and recommendations.
• Stay updated on trends in mobile money, fintech, technology, and communication to advise clients effectively.

EXPERIENCE, KNOWLEDGE & COMPETENCIES REQUIREMENTS

• Minimum of five (5) years’ experience in communications, public relations, journalism, marketing, or a related field, preferably within an agency environment.
• Strong oral and written communication skills in both English and Kiswahili.
• Proven experience leading or managing integrated campaigns combining PR, digital, brand communications, and production.
• Solid experience in mobile money, fintech, technology, or related sectors.
• Strong understanding of internal communications, media relations, video production, and brand communications.
• Ability to manage multiple client accounts and deliver under tight deadlines.
• Excellent interpersonal skills, a professional attitude, and a collaborative spirit.
• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field.