Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.

Job Purpose:

As the Account Manager you will be responsible for managing a good customer relationship and have a good overview of the wishes and requirements of the Key Accounts assigned regionally. You will also be responsible for acquiring new customers, position a brand or product within the target group and investigate the sales opportunities and be in-charge for sales, revenue, profit contribution and market share.

Roles & Responsibilities

Relationship management

• Maintaining customer contacts with existing customers.
• Actively approaching customers to schedule appointments.
• Advising, providing product information and selling products to existing customers.
• Positioning new/renewed products with existing customers.
• Providing product demonstrations.
• Timely identification of larger projects and/or opportunities for maintenance contracts/service agreements.

New Business

• Acquisition of new customers and lead generation.
• Advising, providing product information and selling products to new customers.
• Positioning new/renewed products with new customers.
• Providing product demonstrations.

Sales Management

• Drawing up and executing an annual Sales Plan/Sales Forecast.
• Establishing, mapping and managing Key Account.
• Prepares sales conversations in terms of content and goal- and result-oriented.
• Take advantage of commercial opportunities.
• Making price agreements according to the guidelines of Skills Meducation (possibly in consultation with the Managing Director or Purchasing).
• Preparation and follow-up of quotations (NL only).
• Designing the Aftersales process.
• Maintain close contact with Manager Service and Support regarding maintenance contracts and technical support.
• Regular (Sales) meetings with fellow Account Managers and relevant colleagues.
• Presenting Skills Meducation at trade fairs and conferences.
• Provide input for marketing activities.

Information, knowledge and product management

• Knowledge of products and applications.
• Timely provision of substantively correct information, both internally and externally.
• Makes information from the market available to team members.
• Communicates clearly and customer-oriented.
• Is aware of and immerses himself in the market developments of the responsible product management group.

Required Skills & Qualifications

• Bachelors/Diploma in Nursing and licensed by the nursing council of Kenya.
• Masters degree and Sales professional courses is an added advantage.
• 5 10 years of relevant commercial sales work experience in the healthcare sector.
• Highly developed communication and interpersonal skills.
• Commercially driven, ambitious, customer- and solution-oriented.
• Innovative and team player.
• Recognizes opportunities in the market and is able to convert them into concrete results.
• Good command of the Dutch language (Account manager NL) / German language (Account manager DE). In addition, a good knowledge of the English language is required.