Role Description

• We are seeking a disciplined and results-oriented Accounts Receivable Assistant – Collections Support to join our finance team on a full-time, on-site basis in Nairobi County, Kenya.
• The successful candidate will support the accounts receivable function by following up with customers on outstanding payments, sharing statements, tracking promise-to-pay commitments, updating receivables reports, assisting with reconciliations, and escalating overdue accounts for action.
• This role is ideal for someone who is confident on the phone, organized, detail-oriented, professional with customers, and able to follow through consistently.

Key Responsibilities

• Follow up with customers on outstanding invoices and payment commitments
• Share statements, invoice copies, and payment reminders with clients
• Track promise-to-pay dates and update receivables records daily
• Support reconciliation of customer accounts
• Identify payment delays, disputes, missing documents, and service-related issues affecting collections
• Escalate overdue or problematic accounts to the relevant team members
• Support preparation of receivables reports and debtors schedules
• Maintain accurate customer payment follow-up records

Qualifications

• Diploma or degree in Accounting, Finance, Business, or a related field
• CPA qualification or ongoing CPA studies will be an added advantage
• Experience in accounts receivable, credit control, debt collection, billing, or customer account follow-up
• Good understanding of invoicing, statements, and payment follow-up processes
• Strong attention to detail and ability to meet deadlines
• Good written and verbal communication skills
• Confidence in making customer follow-up calls
• Proficiency in accounting or billing software will be an added advantage
• Prior experience in waste management, facilities services, logistics, or a related service industry will be an added advantage