Role Summary:

As the Acting Branch Manager, you will work to ensure the overall performance of the branch. The role requires strong leadership, clinical knowledge, customer service skills, and a focus on operational efficiency to ensure the medical center’s success. To achieve this, the Acting Branch Manager will be required to build a high-functioning team.

Responsibilities:

• Leading and motivating the team.
• Conducting staff check-ins, providing feedback, and resolving performance issues.
• Mentoring departmental leaders and ensuring adequate shift planning.
• Ensuring clinical quality and patient safety through audits and feedback.
• Monitoring key metrics and documentation accuracy.
• Collaborating with quality improvement teams to enhance service delivery.
• Leading the team in delivering excellent customer service.
• Addressing patient feedback and managing wait times.
• Ensuring adherence to patient experience standards and continuous training.
• Meeting patient number targets without compromising care quality.
• Managing projects and initiatives to drive innovation and profitability.
• Overseeing marketing strategies, branch maintenance, and safety protocols.

Key requirements and attributes 

• Registered Clinical Officer
• Must have been a Clinical Officer In Charge for at least 6+ months in Penda.
• Strong people leadership skills & excellent communicator.
• Possesses business acumen
•  Must have outstanding patient interaction & Care skills.
• Track record at Penda of leading projects successfully in their branch.
• Great team player with a drive for results and enjoys collaborative work
• Lifelong learner dedicated to personal and professional development, embracing the Penda way in all aspects of healthcare delivery.