About the job

As an Admin Associate at Sentinel Africa Consulting, you will be focused on ensuring excellent customer service and excellent office support to support the People and Culture department’s goals and objectives.

Responsibilities

Front Office Operations

• Front desk operation including but not limited to greeting and signing in visitors/guests
• Answering and screening all calls and correspondence
• Handling mail, couriers, and deliveries.
• Coordinating with various departments and provide updates or information as needed.

Administrative support

• Managing an active calendar of appointments.
• Assisting with administrative tasks like data entry, filing, and record-keeping.
• Maintain files – physical copied or digital files.
• Coordinating office activities – guests, in-house trainings hosting
• Management of supply inventory of stationery and office consumables – orders, forms and requests.
• Monitor office expense and costs, compilation of expense reports where applicable.
• Overseeing office hygiene maintenance.
• Site visits for prospective hotel and conferencing facilities

People & Culture support

• Providing clerical support to the People and Culture department.
• Coordinating office activities – staff meet ups, clubs and wellness activities.
• Composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.
• Organizing logistics and accommodation with travel arrangements for staff.
• Maintaining accurate and up-to-date records and compilation of reports and surveys set up.
• Recruitment process support
• Provide office support by addressing general employee inquiries and resolving issues promptly on travel and admin support.
• Escalate unresolved issues to the relevant departments or personnel.
• Coordinate with other departments to ensure seamless service delivery.
• Provide feedback on customer service efficiency and effectiveness.

Qualifications

• Bachelor’s degree in Business, Communication, Human Resources or a related field (preferred).
• Experience level: Junior Level
• Experience length: Proven work experience of 2 years in customer service, office administration, front office operations or a related role.
• Proficiency in Microsoft Office Suite [Excel, Word and PowerPoint]
• Excellent communication and interpersonal skills, both written and verbal.
• Dependability and reliability.
• Customer service orientation
• Strong organizational and multi-tasking abilities.
• Good problem-solving skills and a results-driven mindset.
• Self-motivated and proactive.