JOB PURPOSE

The job holder will be responsible for day-to-day administrative roles in the organization.

KEY DUTIES AND RESPONSIBILITIES

• Schedules weekly assigned visits tasks for all field employees including Nurses, Physical therapists, Occupational therapists, home health aides.
• Manage schedule changes in a timely manner.
• Review Prior authorizations from insurances to ensure the schedule matches visits approved.
• Reports scheduling concerns to the clinical managers in a timely manner.
• Coordinates and manages scheduling projects as designated by the Branch Manager/Administrator to improve internal scheduling processes.
• Completes a weekly report.
• Cooperates with appropriate staff regarding investigation of client complaints/concerns.
• Processing the issue(s) to resolution and documenting all facts of the case, in collaboration with the supervisor/Branch Manager.
• Participates in the Performance Improvement Committee process as requested.
• Cooperates with the supervisor regarding new processes developed to improve workflow and efficiency.
• Participate in the process of training paras on proper documentation per care plan.
• Other duties as assigned.

MINIMUM QUALIFICATION AND EXPERIENCE

• University degree in a Business-Related Field.
• 3 plus years recent experience as an administrative assistant / office manager / scheduling coordinator / Program coordinator in healthcare field or other related field.
• Familiarity with ERP systems is required.
• Excellent analytical skills using Microsoft Excel.

SKILLS

• Quick learner with the ability to adapt to changing environments.
• Excellent computer literacy
• Prioritization and problem-solving
• Organization and planning
• Research and analysis.
• Attention to detail.
• Proficiency with Microsoft Office
• Must have superb interpersonal and organizational skills with the proven ability to work independently and in a team setting.
• Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization.
• Ability to multitask.