Key Responsibilities

• Coordinate weekly schedules for field staff, including nurses, therapists, and home health aides, in line with clinical directives and approved care plans.
• Update schedules promptly in response to changes, approvals, staff availability, and client needs.
• Review insurance authorisations against approved visit plans to support compliance and continuity of care.
• Identify and escalate scheduling conflicts, service gaps, and client concerns to clinical managers.
• Document employee performance and attendance issues, including absenteeism, unreliability, and non-compliance.
• Work with supervisors and clinical managers to address client complaints and maintain continuity of services.
• Support internal scheduling projects and operational initiatives as directed by the Branch Manager or Administrator.
• Support staff training on documentation procedures and adherence to approved care plans.
• Maintain accurate administrative records and ensure relevant documentation is complete and up to date.
• Participate in quality improvement initiatives and internal committee activities.
• Perform other administrative and coordination duties as assigned.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum 3 years of experience as an Administrative Assistant, Office Manager, Programme Coordinator, or Scheduling Coordinator.
• Experience in healthcare administration, homecare, or healthcare scheduling is highly preferred.
• Strong organisational, planning, prioritisation, and time-management skills.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office applications and general computer systems.
• Strong attention to detail, documentation, and problem-solving skills.
• Ability to exercise sound judgment and make practical decisions in real-time situations.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Professional demeanour, positive attitude, reliability, and strong work ethic.
• Ability to support U.S.-based operations and accommodate the working hours required by the client.

Key Competencies

• Healthcare scheduling and coordination.
• Administrative and documentation management.
• Staff and client coordination.
• Attention to detail and compliance awareness.
• Problem-solving and decision-making.
• Communication and interpersonal skills.
• Time management and ability to multitask.
• Adaptability and initiative.
• Professionalism, accountability, and teamwork.