Main Responsibilities

• Occupancy Check Management
• Monitor renewal-related triggers, such as:
• Transitions to Month-to-Month (MTM)
• 7 days without a response after MTM begins
• Create and manage verification orders on the iVueit platform:
• Configure external inspections (72-hour SLA)
• Validate addresses and properties
• Configure visit windows (8:00 a.m. – 6:00 p.m.)
• Activate evidence with photos and notifications
• Ensure the accuracy and quality of each order before submitting it
• Internal Escalations and Work Orders
• Generate escalation tasks and workflows in Ender
• Create and assign work orders
• Document requests with clear and detailed context
• Coordinate with the team Maintenance as appropriate
• Results Tracking and Management
• Analyze iVueit results and route accordingly:
• Vacant properties → Move-outs team
• Occupied properties → Renewals team
• Cases with amounts <$500 → Move-outs
• Cases ≥ $500 → Hold and additional validation
• Inconclusive results → Internal escalation
• Keep records and statuses updated for each case

Administrative Support

• Support administrative requests related to retention
• Ensure consistency in processes and documentation
• Identify opportunities for improvement and report incidents

Requirements

• High attention to detail and process orientation
• Ability to work with multiple tools (iVueit, Ender)
• Excellent written communication
• Ability to prioritize time-sensitive tasks
• Minimum 1 year of experience in property management operations and administrative support