Key Responsibilities
Front Desk & Customer Service

• Welcome and assist parents, students, and visitors in a professional and friendly manner.
• Answer and direct phone calls, emails, and general inquiries.
• Provide information about classes, schedules, programs, and academy services.
• Handle client registrations and maintain accurate student records.

Administrative Support

• Maintain organized filing systems for both physical and digital records.
• Prepare and manage correspondence, reports, and basic documentation.
• Assist in scheduling classes, meetings, and events.
• Support management with general administrative tasks.

Payments & Records

• Receive and record payments for classes, memberships, and other services.
• Issue receipts and maintain payment records.
• Assist with invoicing and tracking of outstanding payments when required.

Operations Support

• Ensure the reception area and office space remain organized and presentable.
• Coordinate with coaches and staff regarding schedules and student attendance.
• Support event planning, competitions, and academy activities.

Qualifications & Skills

• Diploma or Certificate in Business Administration, Office Administration, or a related field.
• Previous experience in reception, customer service, or administrative roles is an added advantage.
• Strong communication and interpersonal skills.
• Good organizational and time management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and work in a fast-paced environment.

Personal Attributes

• Friendly, professional, and approachable personality.
• Strong attention to detail and confidentiality.
• Reliable and punctual.
• Passion for working in a family-friendly or sports environment.