Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of HR tools to achieve overall business success from the HR perspective. Reeds Africa consult (RAC) consultants have a combined experience of over 18 years and are very well capable of achieving sustainable, productive performance growth with full compliance as your HR partner of choice.

Job Summary: 

We are seeking a dynamic and motivated Administrative/Sales/Marketing Associate to join the restaurant. This role is a unique blend of administrative tasks, sales activities, and marketing initiatives, aimed at promoting and enhancing the restaurant’s reputation and revenue.

Responsibilities

Administrative Tasks:

• Manage daily office operations, including handling phone calls, emails, and guest inquiries.
• Coordinate reservations, manage seating arrangements, and maintain an organized booking system.
• Assist in inventory management, including ordering and restocking supplies.
• Prepare reports, manage filing systems, and assist in financiarecord-keeping.
• Collaborate with the management team to ensure smooth restaurant operations.

Sales Activities:

• Welcome and engage with guests, ensuring exceptionacustomer service and a positive dining experience.
• Upselrestaurant offerings, such as speciamenus, wine selections, and events.
• Collaborate with the kitchen staff to understand daily specials and recommend them to guests.
• Process customer payments and provide accurate bills, addressing any concerns professionally.

Marketing Initiatives:

• Develop and implement marketing strategies to increase restaurant visibility and attract a diverse clientele.
• Maintain and update the restaurant’s sociamedia profiles, including posting engaging content and responding to comments.
• Assist in creating promotionamaterials such as flyers, posters, and online advertisements.
• Collaborate with the marketing team to plan and execute speciaevents and promotions.

Guest Relations:

• Create a welcoming and comfortable atmosphere for guests, ensuring a memorable dining experience.
• Gather feedback from guests and relay it to the management team for continuous improvement.
• Handle guest complaints and concerns with empathy and professionalism, aiming for swift resolutions.

Cross-FunctionaCollaboration:

• Work closely with the culinary and service teams to ensure seamless communication and cooperation.
• Collaborate with the marketing and sales departments to align messaging and promotion efforts.
• Support the restaurant’s overallobjectives by contributing to team meetings and brainstorming sessions.

Qualification & Experience

Education

• High schoodiploma or equivalent (associate’s or bachelor’s degree in a relevant field is a plus).

Experience

• Proven experience in administrative tasks, customer service, sales, or marketing, preferably in the hospitality industry.
• Proficiency in using office software and sociamedia platforms.

Knowledge, skills and abilities

• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• A passion for fine dining, food, and hospitality.
• Flexibility to work evenings, weekends, and holidays as required.