• The Administrator will address the administrative aspects of pension schemes in order to drive data integrity, client satisfaction and client retention.
• This role reports to a Manager, Operations and Administration.

In more detail, the areas of responsibility include

Database Administration

• Providing annual audit data to fund accountants and responding to queries
• Verification of fund data and loading the information onto the selected admin system
• Preparing and reconciling member records.
• Processing withdrawal requests for members.
• Maintaining member pension records (bio data, bank details, emails) and updating contributions on the system
• Providing annual member statements after allocation of interest
• Supporting Team leaders and Administrators as required in ensuring team targets are met and set out procedures are followed.

Client Service

• Conducting member education scheme / fund beneficiaries’ information about their rights and responsibilities in respect to the pension scheme / fund umbrella.
• Dealing with pension scheme / umbrella fund complaints, disputes, general enquiries and correspondence from members, advisers, trustees, fund managers and communicating with them appropriately.

Operational Efficiency

• Processing and payment of claims within 30 days in liaison with fund managers, custodians and trustees as appropriate
• Preparing and submitting quarterly returns of contributions to RBA
• Preparing quarterly admin reports
• Processing and payment of additional interest to members who have exited.

Experience and personal qualities

• Bachelor’s Degree in a Business-related field
• At least 1 year experience in the pension industry as a pension administrator.
• Professional qualification in Actuarial/CPA/ACCA will be an added advantage.
• Knowledge of legislation, investments, employee benefits.
• Proficiency of the selected Admin System
• Expert knowledge of the Retirement Fund Rules
• Expert knowledge of the RBA Regulations
• Expert knowledge of the KRA taxation rules
• Expert knowledge of Schemes
• Excellent time management skills and ability to multi-task and prioritize work
• High level of professionalism and good communication skills
• Ability to work under pressure with minimal supervision
• Client service oriented and team player