Rose Avenue Consulting Group is a financial management, strategy and consulting firm that combines deep industry knowledge with specialized expertise in corporate finance, strategy and research. Together with our clients and partnering companies we address our client’s most critical issues and challenges. RACG aims to provide a globally consistent set of multidisciplinary strategic, financial and advisory services. RACG offers services across five key areas: – Financial services – Strategic advisory services – Executive search – Real estate & Industries

Summary

Our client, an independent, private and non-profit organization headquartered in Germany who promotes social democracy and development worldwide, contributing to peace and security and shaping globalization politically is looking for IT-Administrator Regional Support Africa. The successful candidate will be responsible for providing support for the currently 20+ project offices on the continent and standardizing and integrating the IT infrastructure

Job Responsibilities

• Rollout of predefined hardware and software in the international offices, incl. rollout preparation to ensure that all necessary requirements for the rollouts are fulfilled.
• Collaborate with clients’ Global IT team to implement and maintain standardized IT policies, procedures, and security measures.
• Communication with key users and users about IT to ensure seamless execution of IT activities.
• 1st and partially 2nd level support and incident in cooperation with the other regional support administrators.
• Contact point for user questions, support for super-users and participation in training sessions for users.
• Administration and maintenance of client and server devices in the international offices.
• Support and guide country IT liaison in the procurement of IT hardware and software in accordance with clients’ Global IT guidelines and asset management.
• Provision of additional software on individual devices.
• IT Security compliance, monitoring and initiation of appropriate measures.
• On- and Off-Boarding of users and user management.
• Patch-Management.

Other Requirements

• Relevant university degree, e.g. Bachelor’s degree in Information Technology, Computer Science or other related fields.
• 8 Years of experience, 2 Years in the same position (Supporting Africa or several African countries)
• Very good knowledge of Microsoft products: especially Active Directory, Exchange, SharePoint, Office, Skype for Business, Windows 10/11 and Windows Server, VMware.
• Knowledge in IT Security and/or in the use of artificial intelligence are an asset.
• Professional experience in the technical administration and application of standardized IT systems; experience with rollout processes is an advantage.
• Several years of professional experience in 1st level user support.
• Strong communication skills in English (C1 or C2 level); knowledge of French would be an asset.
• Excellent problem-solving skills and the ability to work well under pressure.
• Ability to present and explain technical facts to management and users in a way that is also understandable for non-IT experts.
• A high level of teamwork, initiative and commitment; international experience would be an advantage.
• Willingness to travel.
• Willingness to work occasionally on weekends and public holidays