REF: OTRH/HR/016/2026

• Manage the entire patient intake and exit process in the hospital, acting as the primary liaison between patients, clinical staff, and billing departments.

Key responsibilities

• Admission Management: Facilitating patient admissions, verifying insurance coverage collecting patient information, and securing necessary consent forms.
• Discharge Planning: Coordinating with medical staff, nursing, and support services to ensure timely, safe discharge, including arranging transportation and follow-up care.
• Communication: Acting as a link between patients, families, and doctors, providing clear information on policies and procedures.
• Administrative Duties: Maintaining accurate electronic medical records, managing patient data, and updating discharge registers.
• Financial Coordination: Collaborating with the billing department to check accuracy of bills, including reviewing fees for accuracy before the patient leaves.
• Bed Management: Liaising with ward in-charges to ensure room availability.

Qualifications & Requirements

• Education: A diploma in business management/health records or health management systems
• Experience: Previous hospital experience in a similar position, particularly in patient services.
• Skills: Strong communication, organizational skills, attention to detail, and proficiency in medical software or computer applications.
• Common Performance Metrics
• Reduction in patient waiting time for admission/discharge.
• Accuracy of patient records and billing.