Overall Purpose of the Job

• Your main role shall be to deepen aftersales through prospecting, lead generation, customer engagement and sales in your region. In this role, you will work closely with the dealer to deliver exceptional total ownership experience by ensuring customer satisfaction, maximizing vehicle uptime, revenue generation and supporting business growth in the aftersales segment.

Employment Type: 

• Contract

The key responsibilities include:

  Attainment of Revenue targets – per part line and revenue

• Drive sell-out sales (Revenue and Store Keeping Unit expansion) across assigned dealerships.
• Achieve or exceed dealer revenue targets through proactive planning and performance monitoring.
• Ensure adherence to sales policies and procedures and recommend process improvements.
• Collaborate in setting annual sales objectives for the territory.
• Conversion rates from the sales funnel.

Customer support

• Support customer engagement through forums, feedback collection, and new product communication.
• Adherence to CRM usage & route plans.
• Timely escalation of customer issues to the dealer.

Reporting

• Daily collation of target achievement.
• Track and Analysis monthly trends within assigned markets.
• Prepare dashboards for weekly reviews.
• Submit regular reports on territory performance, dealer metrics, and action plans.

Market intelligence

• Monitor and report on competitor activities.
• Provide customer insights through identification and suggestion of parts or services that will meet their needs.

Market activation

• Plan and execute ground marketing initiatives i.e. road shows, market storms, and activations.

Minimum Qualifications

The minimum qualifications include the following:

Education and experience

• Graduate Degree or Diploma (automotive/mechanical engineering – desirable)
• Understanding motor vehicle parts and service is an added advantage.
• KCSE C –
• At least one year’s experience in outdoor sales, marketing, promotions, merchandising, or brand ambassador experience

Competencies

• Entrepreneurial and commercial thinking
• Resilience and ability to deliver against stretch targets
• Analyzing
• Communication
• Persuading and influencing
• Working with people
• Planning and organizing