Role Context 

• The main role is to facilitate the rapid build-up and growth of leadership capabilities and agent’s productivity through structured training, coaching and mentoring of agents and agency leaders. This role will be mainly field-based and the ADO is expected to work closely with Agency leaders and the training team to ensure that class learnings are re-enforced in the field and translate to Agent’s activity and productivity

Principal Accountabilities 

In charge of Agents and leadership development in assigned branches. This is a field-based position.

Rookies 

• Accompany rookies (or assign a team leader) for field activity to sharpen their skills and increase their overall productivity.
• Ensure rookies attend RDP and all scheduled trainings to re-enforce the learning and skills from PPS. Target over 90% attendance
• Ensure rookies participate in at least 1 boiler room per week and report accordingly
• Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity.
• Ensure rookies attend one activation per week accompanied by their leaders.

Provisional Team Leaders 

• Identify and nominate successful Agents for PTL training.
• Ensure 100% implementation of BOSS manual by PTLs for recruitment and activating.
• Monitor and supervise PTL activity to ensure achievement of promotion parameters within 6 months of training.
• Carry out regular performance reviews on PTLs not achieving set parameters and not exuding the right leadership behaviors.

Team Leaders 

• Work with TLs to maintain a 40% activity ratio monthly.
• Ensure Team leaders prepare weekly business plans complete with markets visits, boiler rooms and recruitment activities.
• Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
• Focus team leaders on activities and strategies aimed at growing their own and team’s incomes and commissions.
• Work closely with the Agency leaders to identify HNI markets and pay points to grow case size.
• Conduct weekly meetings with TLs, PTLs and their Agents.

Required Skills and Competencies 

• In-depth knowledge of the insurance business, business development and strategic planning.
• Good understanding of the Kenyan insurance industry – products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines.
• Excellent communication and interpersonal skills on within a multi- cultural environment.
• Stakeholders’ management skills
• Ability to build relationships
• Computer knowledge – a good knowledge of Microsoft Word and Excel

Required Qualifications 

• University degree in a business-related field and other professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it.
• 5 years of experience in a sales related role with 2 years specifically in the life insurance sector