Role Context

The main role is to facilitate the rapid build-up and growth of leadership capabilities and agent’s productivity through structured training, coaching and mentoring of agents and agency leaders. This role will be mainly field-based, and the ADO is expected to work closely with Agency leaders and the training team to ensure that class learnings are re-enforced in the field and translate to Agent’s activity and productivity.

This role is based in Nairobi and will run for a period of 1 year with a possibility of extension.

Principal Accountabilities

Rookies

• Overall, in charge of the Rookie Development Program (1-6 months)
• Accompany rookies (or assign a team leader) for field activity
• Ensure rookies participate in at least 1 boiler room per week
• Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity
• Plan and ensure rookies attend Rookie activation days (one activation per week)

Provisional Team Leaders

• Identify and nominate successful Agents for TL Academy
• Monitor and supervise PTL activity to ensure achievement of promotion parameters within 6 months of training.
• Carry out regular performance reviews on PTLs not achieving set parameters and not exuding the right leadership behaviors.

Team Leaders

• Ensure Team Leaders prepare weekly business plans complete with market visits, boiler rooms and recruitment activities.
• Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
• Work closely with the Agency leaders to identify markets and pay points to grow case size.
• Conduct weekly meetings with TLs, PTLs and their Agents.

Required Skills and Competencies

To perform this job successfully, the candidate must have the following knowledge, skills, and/or ability.

• In-depth knowledge of the insurance business, business development and strategic planning
• Good understanding of the Kenyan insurance industry – products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines
• Excellent communication and interpersonal skills on senior management level within a multi cultural environment.

Required Qualifications

• University degree in a business-related field and other professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it.
• Over 2 years’ experience in sales management in the insurance sector