Your Role

The Air Logistics Customer Care Expert is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel

Your Responsibilities

• Monthly closing and analysis of the Department Gross Profit.
• Overseeing and ensuring complete physical files have all the required documents before closure in line with the paperless strategy.
• Ensure all required documents, permits and approved quotations are in place prior to exports customs clearance and subsequent uplift of cargo.
• Update Salog and assign a file number to airfreight documents received and registered.
• Ensure the clients are updated on their shipments once daily on the status of their imports and exports.
• Be proactive to check if new clients have been registered in our systems before embarking on the export process.
• Update Salog with all the import and export milestones (real-time) to enable the customers to receive accurate reports spooled from KNLogin.
• Ensure timely invoicing/billing and dispatch of invoices to the respective clients.
• Ensure data quality is maintained in accordance with the set targets.
• Reporting and Performance Analysis: Creating, refining and reviewing reports as needed including Performance analysis.

Your Skills And Experiences

• At least 2 years’ experience of freight, logistics operations
• Detailed understanding of customs rules, regulations and procedures
• Numerate and Computer literate
• At least 3 years’ customer service experience
• Preferred bachelors degree in business management/Supply Chain or any relevant field
• Diploma in logistics freight forwarding or accounts
• Decision making and problem solving skills
• Communication and conflict resolution skills
• Analytical negotiations and organizing skills