OKAM

• Verifying the forecast of volumes and routings from the shipper.
• Ensuring communication between the OKAM team and the team responsible for flight capacity and advocating the best possible for the preferred customer routings.
• Receiving bookings electronically or by phone, registering these bookings accurately into the computer system, and providing feedback for each booking.
• Providing feedback for each booking with the booking reference number and planned flight details.
• Preparing a shipment record in the computer system when shipment is delivered without a booking.
• Ensuring all shipment details are communicated to CNR and FWD entities.
• Receiving the status of flights/shipments from operations and documentation departments and communicating any irregularity right away to the shipper and consignee.
• Checking flights’ status and ensuring all changes and deviations are communicated in a timely manner to shippers, consignees, and clearing agents.
• Ensuring discussions are held with customers regarding charging the correct actual and chargeable weight, including the box size verifications.
• Responsible for the communication of discrepancies at the time of receipt.
• Visiting customers to discuss their business, specific issues, service, and/or new developments.

Booking & Planning

• Receiving bookings electronically or by phone and registering these bookings accurately into the computer system.
• Communicating with the airline on required allocation and shipment changes.
• Communicating any flight changes to OKAM/Operations/Airflo BV.
• Preparing a shipment record in the computer system when shipment is delivered without a booking.
• Ensuring all shipment details are communicated to FWD entities.
• Daily check to ensure shipment and flight details are up-to-date in the C1 and reporting daily KPIs.
• Checking flights’ status and ensuring all changes and deviations are communicated in a timely manner to OKAM, Operations, Airflo BV, and other clearing agents.

Requirements

• “O” Level (KCSE C+).
• Diploma in any relevant commercial course/aviation course (preferably IATA Forwarding).
• Hands-on experience of at least 2 (two) years and above.