Mission Description

• To coordinate and supervise end-to-end airfreight export operations, ensuring timely shipment execution, compliance, cost control, and customer satisfaction.

Export Operations Management

• Organize bookings and notification of shipments with the airlines
• Plan, coordinate, and monitor airfreight export shipments from booking to uplift.
• Allocate files to team members and ensure adherence to operational timelines.
• Liaise with airlines, ground handlers, and transport providers and co-ordinate collection of export goods.
• Ensure all export documents have been received
• Ensure accurate and timely cargo delivery to airport.
• Prepare accurate and competitive quotations to Clients

Documentation & Compliance

• Oversee preparation of export documentation (AWB, invoices, packing lists, certificates).
• Ensure compliance with customs regulations, IATA requirements, and client SOPs.
• Verify completeness and accuracy of file documentation before shipment execution.
• Ensure proper update and maintenance of export records

Client Service & Communication

• Serve as key contact for export clients regarding shipment status.
• Provide proactive updates and resolve operational issues promptly
• Escalate service disruptions where necessary.

Team Supervision

• Supervise and support the export team
• Allocate workload and monitor performance.
• Train and mentor staff on processes and compliance.

Cost & Revenue Control

• Ensure shipments are executed in line with approved quotations.
• Validate supplier invoices and client billing accuracy.
• Monitor operational costs and flag deviations.
• Prepare draft invoices and send them to Clients

Process & Quality Management

• Ensure strict adherence to SOPs across all export processes.
• Monitor file processing performance end-to-end.
• Identify process gaps and implement improvements.

Reporting & KPI Management

• Prepare and submit monthly KPI reports to management.
• Track operational performance, service levels, and efficiency metrics.
• Generate periodic sales returns

Profile

• Diploma in Clearing and forwarding/Logistics/ Supply Chain Management
• IATA Dangerous Goods Certification
• 3 years’ experience