Key Responsibilities

• Meet and greet clients upon arrival at the airport with clear signage.
• Confirm guest identities and verify their booking and transfer details.
• Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance.
• Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
• Communicate any changes in arrival times or delays to relevant teams.
• Provide guests with welcome kits, itineraries, contact information, or any other necessary documents.
• Handle guest questions, complaints, or special requests promptly and professionally.
• Maintain accurate arrival records and report daily activity to the operations team.
• Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered.
• Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.

Qualifications and Skills 

• A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
• Proficiency in German or Spanish language is an added advantage
•  At least 2 years experience in the travel industry in a similar position
• Strong communication and client management skills.
• Ability to multitask and handle multiple client requests efficiently.
• Detail-oriented and able to meet deadlines.
• Ability to work flexible hours when necessary