Company Profile Summary

Our client – Sense of Africa is the leading Destination Management Company in Africa, with offices in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. We are a client-focused company that believes in human-to-human business partnerships backed by sound systems and processes, with personalized services and excellent products that are supported by very competitive prices while offering expert insights into lesser-known tour and safari destinations.

About the Opportunity

Based in Mombasa, the role ensures that all arriving guests with flight details are paged and assisted with luggage and transportation in addition to assisting hotel guests during pick-up and transfer. They also will be tasked with receiving VIP guests at the airport and providing any required assistance.

An Airport Representative acts as the company’s ambassador at the airport and promote the company’s products and services according to the set standard operational procedures at all times.

Specific Responsibilities:

• Handle guest arrivals as per pick-up requests. Ensure transportation is well coordinated for all guests arriving via the airport.
• Assist with guest luggage as and when required
• Conducts a briefing to the guests and assists them into their transportation.
• Ensure their is clear communication between office and field teams regarding guest in transit.
• Provide accurate guest briefings on their immediate related activities.
• Be the first point of contact at the arrival point for all scheduled flight landings and assist incoming guests with airport logistics.
• Update all additional instructions regarding guests &/or related to guests in the logbook
• Update any logistical changes to the chain of command as and when it occurs.
• Create & maintain a good relationship with the necessary networks around the airport, such as airline personnel, immigration & custom officers etc, with the aim of facilitating seamless execution of duties.

Minimum requirements

• Diploma in Tour Operations/Customer Care
• Proficient in English and German Languages. Knowledge in any other foreign language(s) will be an added advantage
• Willingness to work within a flexible schedule
• 2 years’ experience in Hospitality/Tourism Sector within the same capacity
• Strong Customer Service and Excellent interpersonal skills across all levels
• Strong decision-making and problem-solving abilities
• Highly developed sense of integrity
• Demonstrate commitment to customer satisfaction
• Good time Management Skills