ROLES AND RESPONSPONSIBILITIES  

• Be available as per service level agreements and business hours in the Shared Services business model.
• Respond to queries in and escalate issues on a timely manner.
• Build cross-functional relationships with other departments within the organization to facilitate execution and impact in your role.
• Deliver timely and accurate contracts including master service agreements (MSAs), statements of work (SOWs)and purchase orders (POs) to Business Units (mainly internal stakeholders) throughout the Foundation.
• Ensure the correct contract document is used and that it contains the correct information that is on the contract request form.
• Assign contracts for review and signature according to the organization delegation of authority (DOA) approval matrix.
• Ensuring, where appropriate, Internal Subject Matter Experts (ISMEs) have reviewed the documents (e.g. Legal, Compliance, IT, P&C).
• Work alongside the Accounts payables Team on enquiries regarding contract payments.
• Work alongside the Finance business partners on enquiries regarding open contract balances and upcoming payments.
• Corresponding with internal colleagues on a timely basis in follow up on issues.
• Correspond with internal stakeholders, as required, to clarify contract issues.
• Monitor the group Pulse inquiries to ensure satisfactory closure.
• Training stakeholders on Procurement processes and policies including but not limited to Delegation of Authority and contract processing requirements.
• Cleanse data as necessary in preparation for ERP testing and Go-Live.
•  Enter vendor master bank data in the ERP system for approval.
• Any other tasks as assigned.

Requirements

• 2 to 5 years of experience working in a Procurement or Accounting (preferably in Procure to Pay) role, working towards a designation is considered an asset.
• Fast learner and ability to take direction and accept feedback.
• Attention to detail, flexible, adaptable, and able to execute on a range of projects and competing priorities within deadlines.
• Demonstrated time management orientation and ability to prioritize and multi-task in a hybrid, multi-office work environment operating across multiple time zones.
• Demonstrated ability to recognize needs based on available facts and data, evaluate alternatives and present ideas, information, and solutions in a clear, concise, and organized manner.
• Team player with a roll-up your sleeves attitude.
• Strong interpersonal skills with an ability to build and maintain relationships based on authenticity, credibility, trust and teamwork.
• Excellent listener with a strong customer service attitude and orientation.
• Excellent communicator, both verbal and written, with the ability to articulate information to a variety of stakeholders across cultures and time zones.
• Embodies MasterCard Foundation’s values and vision.
•  French language skills are an asset.
• Strong Microsoft 365 skills (SharePoint, OneDrive, Teams, ServiceNow, Excel).
• Experience using ServiceNow considered an asset