Job Description

To drive the commercial success of the bank’s digital channels by orchestrating the critical “last mile” of the client experience: the implementation and ongoing adoption of digital solutions. This role leads the strategy to migrate clients from manual to digital channels, managing the end-to-end client onboarding process to ensure efficiency and speed-to-revenue. The incumbent acts as a bridge between Client Coverage, Product, and Operations, utilizing data-driven insights to maximize platform utilization, optimize cost-to-serve, and deliver on strategic mandates such as financial inclusion and cross-border trade growth.

Qualifications

Type of Qualification: Bachelor’s Degree
Field of Study: Business, Finance, Banking, Information Systems, or a related field

Experience Required
3-4 years

• Proven experience managing client onboarding and implementation projects.
• Demonstrated track record in driving digital channel adoption, customer utilization, and revenue growth.
• Experience in process improvement and customer journey optimization.
• Experience working with cross-functional teams including Sales, Product, Operations, Risk, and Marketing.
• Strong analytical skills with experience using data and MIS reporting to drive business decisions.
• Knowledge of banking regulatory, risk, and compliance requirements.
• Strong knowledge of payments, collections, liquidity management, and digital cash management solutions.

Additional Information

Behavioural Competencies:

• Convincing People
• Following Procedures
• Interacting with People
• Meeting Timescales
• Producing Output
• Team Working

Technical Competencies:

• Client project management and implementation/onboarding projects.
• Process improvement and customer journey optimization
• Data interpretation, usage analytics, and performance tracking.