Brief Description        

The application administrator is responsible for ensuring availability, reliability, security and optimal performance of corporate systems and applications. S/he will achieve this by conducting daily monitoring, maintenance, user administration, backup processes and configuration optimization of the systems. S/he will actively resolve systems problems and issues with corporate systems within agreed service levels to minimize business disruptions within the company.

Detailed Description        

• Implement and monitor system controls to ensure information integrity.
• Ensure the % system and user availability of all systems is well above the SLA levels.
• Manage the external (S/W & H/W) suppliers to ensure they meet their SLA ‘s.
• Provide trend analysis reports to the IT management team in order to support in decision making
• Ensure standardization and documentation of systems, support techniques, and adherence to defined IT service management processes in order to ensure availability and reliability of systems and services.
• Work closely with Problem Manager to identify trends and the impact to the business in order to identify root cause, and resolve problems within agreed SLA times.
• Test, Monitor, and support all interfaces inorder to ensure IT service availability and reliability.
• Work with the Business systems implementation team to ensure optimal hardware sizing to application in order to guarantee service availability and eliminate waste.
• Collaborate with the IT Implementation team to ensure problems that may require further systems development are addressed within agreed SLA times.
• Maintain sound backup and recovery policies and procedures, communicating regularly with technical and operational staff to ensure IT service continuity.
• Implement, document, and maintain database security configurations to ensure database security and integrity.
• Maintain the Database management system software installing all patch upgrades as needed to ensure entire systems security and resilience.
• Perform proactive review of applications and systems performance metrics and alerts to ensure
• event correlation and trend analysis are performed on a regular basis.
• Proactively manage and monitor capacity, performance, availability, integrity, and security of the databases using appropriate reporting & monitoring tools.
• Embrace team work to provide cross-functional support as needed, consulting with technical experts or vendor as necessary to solve difficult problems.
• Manage and coordinate system upgrades, modifications, and customizations with outside vendors, end-users, and IT resources.
• Recommend & Implement value adding improvement, monitoring and automation tools to improve productivity and lower costs.
• Ensure timelines, standard operating procedures and other documentation for new project is maintained for smooth transition andpost-implementation support.
• Provide technical expertise and direct support for the planning, coordination, and implementation of software projects to get the projects delivered in time and within budget.
• Be involved in design of Information System Projects for technical advice in conformity with IS standards to deliver implementations that conform to KQ standards.

Job Requirements        

• Bachelor’s Degree in IT or related field.
• Microsoft Certified System Engineer
• Good Unix/Linux administration knowledge and skills
• Oracle Database administration certifications
• Cloud administration certification, skills, experience
• Cloud administration knowledge, experience
• ITIL Foundation Certification.
• Networking skills
• Basic hardware knowledge
• Three (3) years of experience in systems administration in a similar environment