Areas of Responsibility:

• Review Credit Management process to achieve target DSO and minimize credit risk.
• Advise on debtor asset management and conduct credit analyses.
• Monitor daily KPIs (cash tracker, productivity, disputed accounts) and take necessary actions.
• Drive debt collection strategies to prevent rollover past 90 days.
• Enforce credit policy and improve invoicing and dispute management processes.
• Manage escalations and ensure prompt service stops for non-paying accounts.
• Reduce bad debt provision and enhance company cash cycle as per KPIs.
• Prepare weekly and month-end reports, lead discussions on top debtors.
• Implement governance processes in the EA Region focusing on key controls in Credit Control.
• Minimize fraud risk in debt collections and assist in year-end audits.
• Support team leaders with Onguard utilization and provide training for new staff.
• Manage disputes and analyze root causes; use insights to improve cash flow.
• Maintain debtor database confidentiality and allocate portfolios to Credit Controllers as needed.
• Motivate Credit Control Team and conduct monthly performance reviews.
• Collaborate with other departments to enhance debt collection efforts.
• Monitor collection progress from external debt collectors.

Requirements:

Essential:

• Bachelor’s Degree in Credit Management
• Diploma in Credit Management is a plus
• Minimum 5 years of experience in Credit Control, with 2 years in a supervisory role
• Strong leadership and team-building skills
• Proficient in financial analysis and report interpretation
• High attention to detail for financial accuracy
• Excellent communication skills for interaction with customers and departments
• Strong organizational skills with the ability to prioritize and work under pressure