Role Overview

• The Area Energy Lead will oversee, manage, and expand Spiro’s battery swapping and e-mobility infrastructure within an assigned territory or region. This role ensures operational efficiency, compliance, customer satisfaction, and sustainable business growth.

Key Responsibilities

Operations Management

• Ensure optimal uptime and performance of battery swap stations.
• Monitor site performance metrics and implement corrective actions.
• Oversee preventive maintenance, safety checks, and technical troubleshooting.

Business Development & Expansion

• Identify and evaluate new sites for network expansion.
• Manage landlord relations, lease agreements, and compliance.
• Build and maintain partnerships with local stakeholders, authorities, and utility providers.

People Management

• Supervise and support Swap Executives and field operations staff.
• Conduct training, coaching, and performance reviews.
• Foster a culture of accountability, safety, and teamwork.

Customer Service

• Ensure a seamless customer experience at swap stations.
• Address customer complaints and escalations promptly.
• Collect feedback and recommend service improvements.

Compliance & Reporting

• Ensure adherence to safety protocols and regulatory requirements.
• Prepare and submit operational performance and installation reports.
• Maintain accurate documentation of incidents, maintenance, and performance.

Infrastructure Deployment

• Supervise installation and commissioning of new swap stations.
• Coordinate with contractors and vendors during construction and setup.
• Liaise with utility providers for power connections and site approvals.
• Oversee the commissioning and handover of operational sites.

Qualifications & Experience

• Bachelor’s degree in business management, Electrical Engineering, or related field.
• Postgraduate qualification in Project Planning & Management is an added advantage.
• Minimum of 5 years’ experience in operations, project management, or infrastructure-related roles.
• Proven ability to manage distributed assets and field-based teams.
• Strong understanding of utility processes and regulatory frameworks.
• Excellent leadership, communication, and stakeholder management skills.