Key Responsibilities

Quality Products

• Conduct random inspections of incoming Raw Materials (RM), Semi-Finished Goods (SMFG), Finished Goods (FG), and packaging materials to ensure conformity to approved specifications.
• Report any deviations and support corrective actions.
• Develop and maintain product specifications as per KS / EAS / internal standards.
• Participate in internal process audits and supplier audits.
• Carry out terminal inspections before release of finished goods to the warehouse and report deviations immediately.

Adherence to Quality Standards

• Test incoming material samples using available testing equipment to confirm compliance with specifications.
• Drive and sustain 6S activities to ensure a clean and controlled processing environment.
• Monitor production processes to ensure correct procedures and product parameters are followed.
• Train production teams on product specifications and quality requirements.
• Monitor end packing activities, including labeling, batch coding, induction sealing, and carton packing.
• Retain control samples from every batch and manage their movement.
• Conduct market visits and surveys for competitor benchmarking and New Product Development (NPD) inputs.
• Identify waste and process gaps and recommend improvement actions.

Customer & Market Returns Management

• Investigate customer complaints and market returns, perform Root Cause Analysis (RCA), and implement corrective and preventive actions.
• Prepare and submit weekly market returns reports with actions taken and status of implementation.

Reports & Team Contribution

• Prepare and submit weekly ROI reports by Friday.
• Proactively contribute to a positive team environment and cross-functional cooperation.

Key Skills

• Strong analytical and problem-solving skills
• Computer literacy (MS Excel, reports)
• Leadership and supervisory ability
• Good communication and interpersonal skills
• Technical aptitude in quality testing and inspection
• Knowledge of auditing and inspection techniques
• Adaptable and flexible to technology and market changes

Experience & Qualifications

• Minimum 2-3 years’ experience in Paper or Food Industry (Quality role)
• BSc in Analytical Chemistry or a related discipline, QMS certificate will be added advantage
• Hands-on experience with QMS implementation: ISO 9001:2015 & ISO 22000:2018
• Strong leadership and critical problem-solving abilities