Duties and Responsibilities:

• Receiving and registering complaints;
• Drafting reports on complaints;
• Implementing strategies and guidelines on complaints handling;
• Collating and compiling complaints received;
• Participating in formal hearings and inquiries on complaints;
• Updating complaints database; and
• Any other duties as may be assigned.

Job Specification

For appointment to this grade, an officer must have: –

• Diploma in any of the following disciplines: – Business Administration/ Management, Law, Counselling and Psychology or equivalent qualification from a recognized institution;
• Three (3) years relevant experience
• Certificate in Computer Application Skills from a recognized institution;
• Licensed court process server will be an added advantage.