Duties and Responsibilities

Duties and responsibilities at this level will entail the following:

• Booking appointments, managing the spa schedule, and keeping accurate records of client treatments and services provided.
• Performing spa treatments to a high standard
• Ensuring delivery of special, individual and unique services to all guests in the Spa and Fitness Center
• Ensuring high level of comfort and service, and creating a genuine, warm and welcoming environment for the guests
• Providing proper documentation to the fitness Centre Supervisor.
• Managing levels of professional stock and supplies
• Refer and abide by the spas standard operational procedures, policies and form manuals
• Provide consultations to guests including understanding the basic medical history to recommend the appropriate spa treatment or service for their individual needs.
• Upholding hygiene standards and follow health and safety regulations.
• Keep up to date with new spa treatments, trends & techniques
• Advising guests on diet, develop bespoke personal training plans and give vital advice and encouragement.
• Demonstrating the correct way to use exercise equipment and monitor the use of gym equipment.
• Ensuring maintenance of high standards of cleanliness and safety of the gym and swimming pool;
• Conducting exercise classes, workshops, personal exercise and diet plans

Requirement for Appointment
For appointment to this grade an applicant must have:

• A Diploma in Beauty and Massage Therapy, Sports Science from a recognized institution.
• Certificate in Aromatherapy from a recognized institution.
• Certificate in First Aid and CPR from St. John Ambulance or a recognized body;
• Two years’ experience in wellness and fitness;
• Proficiency in Computer applications.