Summary

It all starts with people who care.

• At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
• Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
• People like you. People like us.
• At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:

Assistant Food & Beverage Manager

who will be responsible for Ensures the smooth and efficient running of the department which will include but not limited to:

• Menu planning and development, which includes dish selection, pricing, and aligning menus with the establishment’s concept and target audience.
• Oversee food preparation and presentation, collaborating closely with kitchen staff to maintain quality standards.
• Beverage management, encompassing the selection and inventory of drinks, while also creating cocktail menus and wine lists.
• Focus on cost control, efficiently monitoring expenses and minimizing waste to optimize profitability.
• Staff recruitment and training, ensuring that all personnel, from servers to kitchen staff, are well-prepared to deliver exceptional service.
• To ensure that all employees deliver the brand promise and always provide exceptional guest service.
• To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• To spend time in public areas observing employee-guest interaction and talking with guests, working to coach employees in guest service skills as necessary.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Qualifications

• Diploma or Bachelor’s Degree in Food Production, Hospitality or related field/or their equivalent
• 5+ years of experience in a similar environment
• Proven track record in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Excellent Microsoft Office application and PMS experience is required
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment