Purpose

The purpose of this role is to engage in conducting credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management. The role requires various initiatives and strategies towards recovery across all types of customers and involving various key stakeholders both external and internal including Receivers/ Administrator, Law firms, auctioneers, other business segments, legal, etc.

It involves various kinds of reports to various committee including CRMC, BCC and Board for noting and approval as per delegation approvals of the Bank.

Primary Responsibilities

• Assess the level of provisions requirement for all NPA accounts and write offs managed in line with the firm’s policies and procedures including approval.
• Liaise directly with clients, third parties and colleagues in other departments to maximize collections performance whilst also ensuring good client outcomes.
• Deal with processing loan workouts, rescheduling and rehabilitation, acceleration of repayments, enforcement and foreclosures, liquidation and administration of assets and collateral and implementation of various forms recovery strategies.
• Submit required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
• Ensure satisfactory Internal or External Audit Reports including CBK.
• Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors.
• Monitor, review and report portfolio performance and ensuring proper asset classification and provisioning for loans and advances as well as the analysis and reporting of the quality of the loan book.
• Member of the NPA Committee, review and follow up non-performing accounts, ensuring agreed remedial actions for non-performing accounts at minimal cost.
•  Review of Debt Recovery policy.
• Ensure submission of third-party empanelment and any CBK approval for the same.
• Ensure compliance of directives form CRMC. BCC and the Board.
• Ensure all management reports are submitted accurately and on time.
• Responsible for stakeholders’ management including various service providers like auctioneers, lawyers.

Person Specifications

• A Bachelor of Commerce, Specialization in Accounting
• At least 10 years’ relevant experience.
• Diploma in Credit Management.
• CPA (preferred)
• Professional Banking qualifications (e.g. ACIB).
• Strong commercial awareness.
• Good interpretation and decision-making ability.
• Strong analytical and numerical skills.
• Strong planning, coordination and time management skills.