Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents.

KEY OUTPUTS: Managerial: 

• Assist the General Manager in the overall responsibility for the effective management on all levels at Kichwa Tembo and Bateleur Camp.
• Take over full responsibility once General Manager is on leave
• Assist to ensure the lodges and brand are taken to the next level of service standards and edge the product and meet expectations on guest feedback
• Assist in the overall responsibility for creating an environment of learning and development within the and Beyond values and accountability of individuals.

Financial:

• Take responsibility in assisting the General Manager in creating and management of lodge budgets
• Work closely with the Lodge accountant to achieve budgets
• Responsible for operational strategizing and sourcing of and Beyond standardised items and close assistance in operational orders and decision making.
• Assist in Capex structuring, planning and implementing
• Project managing of Capex and financial projects where needed
• Overall creative innovation for cost control and saving initiatives to stay within budget
• Assist in implementing of cost controls in collaboration with the Lodge Accountant.

Operational:

•  Assist the General Manager in the overall Day to Day Management of all Heart of House and Front of House areas at Bateleur Camp and Kichwa Tembo Tented Camp.
• Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting, guest and staff delight
• Work closely with the Lodge Maintenance team to oversee and implement all maintenance projects and deliver &Beyond maintenance standards.
• Direct responsibility to create new guest delights and ensure the team is performing within &Beyond standards to deliver an extraordinary guest experience.
• Assist in creating an environment where the &Beyond Golden Thread is continuously met and visible throughout the daily functioning of the lodge
• Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with operations managers on guest & service details.
• Assist in working with Human Capital in the lodge, ensuring labour relations, leave and medical funds are managed correctly
• Assist in working with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
• Assist in working with Head Ranger to make sure standards of &Beyond guiding standards are met
• Assist in working with Management Teams of both camps to strategize outputs of all Head of Departments to ensure &Beyond Lodge and Service standards are maintained at all times
• Overall responsibility for social media at both – Kichwa Tembo Tented Camp as well as Bateleur Camp

VALUES 

• Assist in driving sustainability initiatives
• Assist in driving community development projects, in conjunction with the Africa Foundation
• Assist in developing strategic relationships with governmental organisations, wildlife, organisations and communities
• Active support of General Manager and strategizing for &Beyond Life, recognition programs and staff welfare.
• Assist in creating annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible
• Implement skills development plan
• Operational link between General Manager, management teams and general staff.

GUESTS 

• Assist in hosting all agents, media and VIP groups
• Host all guests coming through Bateleur Camp as well as Kichwa Tembo Tented Camp
• Assist reception in checking on forecasts, day sheets, reservations etc.
• Drive communication to Bateleur House (Johannesburg), Nairobi Office, agents, &Beyond Marketing and Reservations teams
• Make sure standards are met for an extraordinary guest experience

SKILLS REQUIRED: 

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Attention to detail  Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Computer and financial skills

 PREVIOUS WORK EXPERIENCE REQUIRED: 

• Experience in the service industry especially in dealing with guests and staff
• Previous management experience in an operation with more than 40 beds.
•  At least 3 years management experience in East Africa