Job Overview:

We are seeking a proactive and enthusiastic Assistant Host Manager to support the Host Manager in delivering exceptional guest experiences and maintaining the operations of our high-end, luxury boutique guest house. The Assistant Host Manager will play a key role in ensuring smooth day-to-day operations, maintaining service standards, and providing personalised attention to guests.

Key Responsibilities:

Guest Experience:

• Assist the Host Manager in welcoming guests and ensuring a five-star experience throughout their stay.
• Respond promptly to guest inquiries, special requests, and concerns.
• Support in arranging guest add-on services, such as transportation, tour bookings, and dining experiences.
• Provide concierge-level recommendations and personalized attention to guest needs.

Operations Support:

• Assist in overseeing daily operations, including housekeeping, guest services, and maintenance.
• Ensure common areas and guest rooms are consistently presented to luxury standards.
• Support the Host Manager in bookings, reservations, and guest check-ins/check-outs.

Food Preparation and Service:

• Prepare and serve a simple breakfast for guests, ensuring cleanliness and elegance in presentation.
• Set up and serve afternoon tea, including light snacks and beverages.
• Maintain food preparation areas in a clean and hygienic condition at all times.
• Possess basic cooking skills and knowledge of food safety and hygiene to meet guest expectations.

Quality Assurance:

• Conduct inspections of rooms and shared areas to ensure adherence to quality benchmarks.
• Assist with monitoring and responding to guest feedback to enhance experiences.

Team Coordination:

• Work closely with the staff team to maintain high service standards.
• Assist with scheduling and shift handovers to ensure seamless operations.

Inventory and Supplies Management:

• Monitor stock levels of amenities, consumables, and supplies, ensuring timely replenishment.
• Maintain an inventory register and assist in conducting regular stock checks.

Social Media and Online Presence:

• Assist in managing social media accounts by responding to inquiries and engaging with potential guests.
• Help handle online bookings and reservations through various platforms.

Hands-On Hospitality

Step in to perform practical tasks when needed, such as:

• Setting up guest meals with elegance.
• Preparing rooms to luxury standards.
• Ensuring common areas are pristine.

Night Duty:

• Be available for occasional overnight stays to support operations and address emergencies.

Requirements

• Experience in the hospitality industry, preferably in boutique or luxury accommodations.
• Basic cooking skills and knowledge of food hygiene.
• Strong communication and organisational skills.
• Detail-oriented with a commitment to high standards.
• Familiarity with property management systems and social media platforms.
• Ability to work collaboratively in a small team.
• Practical hospitality skills, including table setting and room preparation, are a plus.