• Supervise the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Monitor labor costs while ensuring effective scheduling and department productivity
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Report necessary maintenance items
• Ability to prioritize and organize work assignments; delegate work.
• To ascertain a high degree of cleanliness within the Rooms (to receive zero complaints about your department).

Qualifications

• Diploma/Degree in Hospitality Management, or related studies
• Minimum 2 years work experience in a similar capacity.
• Previous leadership experience required in hotel environment