KEY RESPONSIBILITIES

• Provide technical support and system administration for Vanguard Financials ERP.
• Offer ICT user support for hardware, software, network, and peripheral devices.
• Install, configure, maintain, and upgrade ICT systems, applications, and equipment.
• Support network infrastructure including LAN/WAN, internet connectivity, and system security.
• Manage user access rights, data backups, antivirus controls, and disaster recovery processes.
• Generate system reports and support basic system configurations and troubleshooting.
• Maintain ICT documentation, asset registers, and system records.
• Liaise with vendors and service providers on ICT support, maintenance, and upgrades.
• Support ICT audits, compliance requirements, and SACCO digital initiatives.
• Ensure ICT policies, procedures, and data protection standards are adhered to.

QUALIFICATIONS, EXPERIENCE & COMPETENCIES

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• At least 3 years’ relevant experience in ICT systems, network administration, or ERP support.
• Hands-on experience with Vanguard Financials ERP is a strong advantage.
• Professional certifications in ICT added advantage.
• Sound knowledge of networking, servers, databases, and basic programming/scripting.
• Strong problem-solving, communication, and documentation skills.
• High level of integrity and ability to work with minimal supervision