• Support the Lodge Manager in the overall management and strategic direction of the hotel
• Assist in the preparation of the annual operations plan and achieve the profit of the hotel
• Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
• Create an employee value proposition that ensures a motivated and engaged workforce
• Involved in the recruitment process of leadership positions
• Ensure full compliance of hotel operating controls
• Handling guest concerns and feedback to ensure effective follow up
• Ensure timely awareness of the hotel’s business continuity, emergency and crisis management plans
• Assist heartists planning and the maintenance of productivity levels

Qualifications

• Minimum 5 years previous luxury/upscale experience in a related field
• Flexible with the ability to sustain a high level of productivity and efficiency at all times
• Degree/diploma in hotel management from a reputable institution
• Display strong analytical, organizational, problem solving administrative skills
• Ability to adapt to change quickly and strong-multi-tasking
• Clear work knowledge of budget planning and execution
• Proven team leader with outstanding motivational skills and coaching ability
• Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
• Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions