13 May 2022

Assistant Manager – Branch Operations & Compliance at Old Mutual Kenya

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Job Description

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.


  • Ensure risks accepted from branches are within the set underwriting guidelines and are covered under the reinsurance Programme
  • Ensure risks accepted from branches are within the set underwriting guidelines and are covered under the reinsurance Programme
  • Providing technical advice to branch staff on rating and underwriting of complex risks to ensure safe profitable distribution of risk
  • Managing branch underwriting processes like business on boarding, completeness of on boarding documentation, risk surveys and valuations, policy documentation issuance, certificates management, cancellations and refunds, review of underwriting manual.
  • Providing technical support and input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
  • Review and approval of risk pricing and quote requests coming through branch channels.
  • Response to daily operational queries from the branch channel to ensure smooth operation and efficient customer experience within the stipulated turn around times
  • Reviewing of underwriting business processes, systems, and standard operating procedures to meet the changing business needs and emerging control environment risks
  • Preparation and submission of monthly underwriting returns to IRA
  • Preparation and update of all compliance, risks, events, indicators, and actions into the risk management system.
  • Auditing and monitoring compliance levels on various compliance issues such underwriting guidelines , documentation, authority matrix, data completeness ,  risk cessioning in the system and compliance with filled and reinsurance rates.
  • Enforce and ensure 100% compliance in underwriting department
  • Review and approval of policy schedules and documents from the branch channels to ensure accuracy, clarity, and correctness of the same
  • Identify process and product training needs of branch staff and organizing relevant trainings to fit such identified gaps
  • Coaching and mentoring branch staff on underwriting guidelines, standard operating procedures, and technical product knowledge.



  • Sound Technical Underwriting skills
  • Intensive and extensive product knowledge
  • People Management and overall managerial   skills
  • Good analytical skills
  • Customer service skills
  • Good Communication Skills
  • Computer Literate with good knowledge of  Excel


  • Degree in insurance, actuarial or business related
  • Professional qualification (CII or IIK) or good progress


  • Minimum 5 years’ experience

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 19 May. 2022


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