Reporting to the Centre Manager, the role manages the daily activities of the organization’s food, and beverage, housekeeping, and conferencing functions; assists the Centre Manager in the day-to-day running of the Conference Centre in adherence to quality and safety standards; and assists in the planning and coordination of special events.

Duties and responsibilities:

• Staff Management: Supervises the staff and the operations of the catering, accommodation, and conferencing departments.
• Guest Relations: Ensures that all the guests get the best customer experience.
• Performance Management: Ensures regular review of staff performance and feedback.
• Revenue Management: Exceeds revenue targets in the departments.
• Cost Management: Ensures that costs are within the budget.
• Reports: Provides daily, weekly, and monthly reports as required.

Qualifications and skills:

• Bachelor’s Degree in Hotel and Hospitality Management.
• Proficient in computer skills and conversant with hotel software.
• At least three years in Hotel Supervision and Management.
• Self-motivated, persistent, resolute, and able to deliver without close supervision.
• Other skills: Communication, leadership, organizational, problem solving and attention to detail.